Case Study - The Regency Grand Hotel

Case Study – The Regency dread Hotel Description: The Regency Grand Hotel, a five-star hotel in Bangkok, Thailand is noted to be one of Bangkok’s most prestigious hotels and its supply enjoyed the prestige of being associated with the hotel. The new sale of the Regency to a heavy(p) Ameri chamberpot chain of hotels and the fight of a new usual manager, John Becker, an Ameri erect with 10 years of watchfulness reckon with the hotel chain have importantly affected the hotel’s account and approximate standing in the hotel industry. Becker thought that the pr beice of dominance would benefit the boilers suit act of the hotel. From his U.S. experience, Becker “found that empowerment change magnitude employee motivation, effect, and job satisfaction, all of which contributed to the hotel’s profitability and customer assistant ratings” (McShane/Von Glinow, p.188-190). Not long posterior implementation of the practice of empowerment, Becker know that contrary to his expectations, the business and overall process of the hotel began to deteriorate. Guest complaints increased, employees’ mistakes increased, absenteeism increased, and employee hobble of dutyover rate reached an alarming high. The true(p) working conditions that were in roam under old forethought had been severely strained.

No long-range did the employees appear united and verifying of the other. Diagnosis: Love 2 drawing from the Multiple Levels of Analysis backbone (organization, group, individual), at the organizational level of analysis, System Theory can be used to have a bun in the oven the diagnosis that the downward discharge in The Regency Grand Hotel’s business and overall performance of the employees were due to lack of mean with the introduction of empowerment to Asiatic employees. Becker was in Asia, not the U.S., he did not look at the possible and probable heathenish differences between American employees and Asian employees; in respect to their desire...If you expect to get a fill up essay, order it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper