History of the Ritz Carlton

Joanne Cerulo TQM Midterm RITZ CARLTON Since opening in capital of Massachusetts in 1922, the Ritz Carlton has catered to the needs of esteem travelers. The Ritz Carlton Hotel Comp some(prenominal) is a counsel firm that develops and operates luxury hotels worldwide. It was shape in 1983 when Atlanta-based W B Johnson Properties purchased exclusive USA rights to the Ritz Carlton give chase along with the Boston Ritz Carlton hotel. Today, beneath the leadership of William B. Johnson (CEO) and Horst Schulze ( murmur), the privately birth company operates 27 hotels and resorts in the United States and Australia. Its future expansion send offs include adding hotels in Hong Kong and Barcelona, and the Ritz Carlton also has 9 external gross sales offices and employs 11,500 people. Ritz Carlton engage Horst Schulze as President and COO of the company in 1983. By 1989, Horst recognized that the management carriage of the Ritz Carlton had changed over clock season and had lost its focus - theatrical role and customer satisfaction. Faced with this challenge, Horst reprobate to return back to fundamental principle and personally take bam of MANAGING FOR QUALITY, because he realized that prime(a) cannot be delegated. Schulze unders withald that a more comprehensive organisational structure was necessary for the Ritz Carlton to perfect their performance. To accomplish this challenge, Horst selected the Malcolm Baldridge National tincture Award Criteria as his guide.

By using the Baldridge Award Criteria, he was fitting to assess any FACET of the business. By reviewing the resulting feedback reports, Ritz Carlton was able to develop its own customized be after to reach business excellence. As a result, Ritz Carlton attained significantly HIGHER performance levels at bottom its organization. Almost a decade forrader the Ritz Carlton won its first award, Horst too charge of overseeing quality fear in each hotel. To check off that every hotel met the same high... If you motivation to get a estimable essay, order it on our website: Ordercustompaper.com

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